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Privacy Policy
This Privacy Policy explains how Casino Midas may collect, use, store and protect personal information when you visit the website, create an account, use gaming services or contact support. It also explains the choices available to you and how to request access, correction or deletion of your information.
1. Information we may collect
Casino Midas may collect information that is reasonably necessary to provide and administer online casino services. The information collected will depend on how you use the website, the services you request and the requirements that apply to online gambling businesses. You may provide some information directly, while other information may be collected automatically when you use the website.
Account and contact information
When you register or communicate with us, we may handle details such as your name, date of birth, residential information, email address, username, account preferences and other information needed to create and manage your account. We may also keep records of communications with support, including questions, complaints and requests, so that we can respond consistently and maintain an accurate service history.
Identity and verification information
To confirm identity, age, eligibility and account ownership, we may request verification information and documents. This may include identity documents, proof of address, information about your source of funds or other details needed for account checks. Verification information may be reviewed using internal procedures or suitable service providers. These checks help prevent identity misuse, fraud, money laundering and other prohibited activity.
Payment and transaction information
We may process information about deposits, withdrawals, wagers, account balances, payment methods, transaction references and related account activity. Payment providers may handle payment details directly. We may receive enough information to confirm, reconcile and record a transaction, but sensitive payment credentials are generally handled by the relevant payment service rather than stored in full on the casino website.
Technical, device and usage information
When you access the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, access times and interactions with website features. We may also collect information about errors, performance and security events. This information helps us operate the website, identify suspicious activity, improve reliability and understand how services are used.
2. How and why information is used
Personal information is used only for reasonable business, service, security and legal purposes connected with operating Casino Midas. Depending on the circumstances, we may use information to:
- Create, verify, maintain and close player accounts.
- Provide casino services, process account activity and display relevant account information.
- Process, confirm and investigate deposits, withdrawals and other transactions.
- Complete age, identity, payment, fraud and anti-money-laundering checks.
- Protect the website, players and business from account takeover, collusion, scams, abuse and other security threats.
- Provide customer support, respond to enquiries and manage complaints or disputes.
- Meet record-keeping, reporting, responsible gambling, financial crime prevention and other legal or compliance obligations.
- Monitor website performance, troubleshoot technical problems and improve products, content and user experience.
- Send service messages about accounts, transactions, security, policy changes and other important matters.
- Send marketing communications where permitted and where you have provided consent or another valid permission.
We may combine information collected from your account, website activity, verification checks and transactions where this is necessary for these purposes. We do not use personal information for unrelated purposes unless permitted by law, reasonably expected by you or explained to you at the time of collection.
Marketing choices
You may be able to control promotional communications through the unsubscribe option in a marketing message or by contacting support. Choosing not to receive marketing will not normally stop essential service, account, security or transaction messages. We may retain a record of your marketing preference so that it can be respected.
Sharing information
Information may be shared with service providers that help operate the website, payments, identity verification, fraud prevention, technology, customer support, security, analytics or communications. Information may also be disclosed where reasonably necessary to protect rights, investigate suspected unlawful activity, respond to a valid legal request or meet an applicable obligation. Service providers are expected to handle information appropriately and only for authorised purposes.
3. Cookies, security and storage
Cookies and similar technologies
Casino Midas may use cookies and similar technologies to remember preferences, keep account features working, maintain sessions, support security, measure website performance and understand how visitors use the website. Some cookies are necessary for core functions, while others may help with analytics or relevant communications. Cookie availability and use may vary between website features and devices.
You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work correctly or some preferences may not be retained. Browser settings differ, so please check the help information for your browser or device if you need assistance.
Security measures
We use reasonable technical, administrative and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, encryption where appropriate and staff or supplier processes. No online service can guarantee complete security, so you should use a strong, unique password, keep account credentials confidential and contact support promptly if you suspect unauthorised activity.
Storage and retention
Personal information may be stored electronically or in other records and may be processed by authorised service providers in Australia or other locations, subject to appropriate safeguards. We keep information only for as long as reasonably necessary for the purposes described in this Policy, unless a longer period is required or permitted.
Closing an account does not always mean that every record is deleted immediately. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law or needed to resolve disputes, prevent fraud, protect our interests or demonstrate compliance. When information is no longer required, it will be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
4. Your privacy rights and how to contact us
Depending on the circumstances and the requirements that apply, you may have rights concerning the personal information we hold about you. These rights may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion where there is no continuing reason to retain it, and withdrawing consent to marketing communications.
Making a privacy request
To exercise your data rights, contact support@midascasino.best. Please explain what you are requesting and provide enough information for us to identify your account and understand the request. For security, we may need to verify your identity before providing information, changing records or completing a deletion request. We may also ask for clarification where a request is broad or unclear.
- Access: ask for a copy or summary of personal information held about you, subject to applicable restrictions.
- Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
- Deletion: ask us to delete information that is no longer needed or where deletion is otherwise available. Some information may need to be retained for legal, security, dispute or record-keeping reasons.
- Marketing consent: withdraw consent to promotional communications. This does not affect the lawfulness of marketing sent before your withdrawal or stop essential account messages.
We aim to handle privacy requests fairly and within a reasonable timeframe. If a request cannot be completed in full, we will generally explain the reason, subject to security, confidentiality and legal limitations. You may also have the right to raise a privacy concern with an appropriate privacy authority or seek other remedies available under applicable law.
Changes to this Policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or legal requirements. The current version will be made available on the website. Where a change is significant, we may provide additional notice through the website, your account or another suitable channel. Your continued use of the website after an update means that you acknowledge the revised Policy, subject to any rights available under applicable law.
If you have questions about this Privacy Policy or how your information is handled, please contact support@midascasino.best.